Terms and Conditions

 

TERMS AND CONDITIONS OF THE autolandparts.eu ONLINE SHOP

Last updated: 17 August 2026

The online shop operating at **autolandparts.eu** is run by:

**Autoland Grzegorz Broniecki**
41B Wał Miedzeszyński Street, 04-987 Warsaw
Tax Identification Number (NIP): 9521395796, National Business Register Number (REGON): 711687908
email: autoland@autoland.net.pl
Tel.: 516 066 855

(hereinafter: “the Seller”)

> The Seller is a registered VAT payer and sells goods with VAT charged in accordance with the general rules (rate 23%, gross prices).

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## §1 General provisions

1. These Terms and Conditions set out the rules for using the Online Shop available at www.autolandparts.eu, including the rules for concluding sales contracts, placing orders, making payments, arranging delivery, lodging complaints and withdrawing from the contract.
2. The Shop conducts retail and wholesale sales via the Internet, in particular in the following areas: passenger cars, delivery vans and off-road vehicles imported from the USA, as well as new and used car parts for American and other makes of vehicles.
3. The Terms and Conditions are made available free of charge via the Shop in a format that allows them to be accessed, viewed and saved.
4. Every Customer is required to familiarise themselves with the content of these Terms and Conditions before placing an order.
5. In matters not covered by these Terms and Conditions, the provisions of Polish law shall apply, in particular: the Civil Code, the Act of 30 May 2014 on Consumer Rights, the Act on the Provision of Electronic Services and the GDPR.

## §2 Definitions

1. **Shop** – the website available at autolandparts.eu.
2. **Seller** – Autoland Grzegorz Broniecki, details as in the header.
3. **Customer** – a natural person, a legal person or an organisational unit without legal personality, making purchases in the Shop.
4. **Consumer** – a Customer who is a natural person making a purchase not directly related to their business or professional activities.
5. **Entrepreneur with consumer rights (PNPK)** – a natural person entering into a contract directly related to their business activity, where the terms of the contract indicate that it is not of a professional nature for that person.
6. **Goods** – a product offered for sale in the Shop (a vehicle, a new or used car part, an accessory).
7. **Sales Contract** – a distance contract concluded between the Customer and the Seller via the Shop.
8. **Order** – a declaration of intent by the Customer aimed at concluding a Sales Contract.
9. **Account** – the Customer’s personal dashboard on the Shop.
10. **Warranty** – a voluntary undertaking by the manufacturer or importer of parts/vehicles, separate from the Seller’s statutory warranty, granted under the terms set out in the manufacturer’s warranty certificate (where such a guarantee is provided).
11. **Working day** – a day from Monday to Friday, excluding public holidays in the Republic of Poland.
12. **Newsletter** – a service provided electronically, consisting of the Seller sending e-mails containing commercial information, to which the Customer has given separate consent.

## §3 Contacting the Shop

1. Postal address: ul. Wał Miedzeszyński 41B, 04-987 Warsaw.
2. Email address: autoland@autoland.net.pl.
3. Telephone number: 516 066 855 (charged at standard rates, in accordance with the Customer’s operator’s tariff).

## §4 Technical requirements

1. To use the Shop, you will need: a device with internet access, an up-to-date web browser that supports cookies (e.g. Chrome, Firefox, Safari, Edge – latest version), and an active email account.
2. The Shop uses cookies. Detailed rules regarding their use are set out in the Cookie Policy available at: autolandparts.eu/policies/cookies.
3. The Seller endeavours to ensure that the Shop can be used by users of all popular web browsers, operating systems, device types and internet connection types. The minimum technical requirements for using the Shop are a web browser version of at least Internet Explorer 11, Chrome 66, Firefox 60, Opera 53 or Safari 11, or a newer version.
4. Using the Shop may involve risks typical of using the Internet (e.g. malware); therefore, the Customer is advised to use security measures (anti-virus software, firewalls).

## §5 Shop Account

1. Creating an Account is voluntary and free of charge. Purchases may also be made without registering for an Account.
2. To create an Account, you must provide an email address and set a password.
3. The Customer is obliged to provide accurate details and to keep their Account login details confidential.
4. The Customer may delete their Account at any time by sending a request to the Seller’s email address.

## §6 Placing orders and concluding a Sales Contract

1. Orders may be placed 7 days a week, 24 hours a day via the Shop’s website.
2. The information about the Goods provided on the Shop’s website (including descriptions, technical specifications and prices) constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
3. To place an order, the Customer adds the selected Goods to their basket, then provides the details necessary to fulfil the order (delivery address, billing details, choice of payment and delivery methods) and confirms the order by clicking the ‘Buy and pay’ (or an equivalent button), which is tantamount to placing an order with an obligation to pay.
4. When purchasing car parts, the Customer is obliged to provide correct vehicle identification details (make, model, year of manufacture, VIN, engine number) in order to select the correct part. The Seller shall not be liable for any incompatibility of the Goods with the vehicle if the Customer has provided incorrect identification details.
5. After placing an order, the Customer will receive confirmation of its acceptance at the email address provided. The contract of sale is deemed to have been concluded upon the Customer’s receipt of the message confirming that the order has been accepted for fulfilment.
6. The Seller reserves the right to contact the Customer to verify the order (in particular in the case of vehicles and parts of high value or those imported to individual order).
7. In the event that the ordered Goods are unavailable (including Goods imported from the USA), the Seller shall immediately, and no later than within 3 working days, inform the Customer of this and propose: an extension of the delivery time, partial fulfilment of the order, replacement with Goods of similar specifications, or cancellation of the order with a full refund of the amount paid. Fulfilment of the order in its amended form requires the Customer’s acceptance.
8. In the event of an obvious error in the price or description of the Goods (technical error, typographical error), which is apparent to the average Customer as grossly uncompetitive, the Seller reserves the right to contact the Customer to confirm the order at the corrected price and, in the event of non-acceptance, to cancel that part of the order.
9. An order may also be cancelled by the Seller if it cannot be fulfilled for reasons beyond the Seller’s control (e.g. parts not available on the US market, discontinuation of imports of a particular model), in which case the Customer will be informed immediately and any payment made will be refunded.

## §7 Prices and payments

1. All prices of Goods listed in the Shop are gross prices, expressed in Polish zlotys (PLN) [or another currency specified alongside the Goods], and include VAT at the rate of 23 per cent.
2. The price shown for the Goods at the time of placing the order is binding on both parties.
3. Prices do not include delivery costs, which are shown separately before the order is placed.
4. For orders dispatched outside the European Union, the Customer may be subject to additional customs duties and import taxes applicable in the country of delivery, which are beyond the Seller’s control.
5. Available payment methods:
- online payment via the Przelewy24 system (online bank transfer, BLIK, payment card),
- traditional bank transfer to the Seller’s bank account,
- [cash on delivery – where applicable],
- [instalment payment/leasing for vehicle purchases – where applicable].
6. The Seller issues VAT invoices to Customers who are registered as sole traders. To receive an invoice, the Customer must provide the necessary company details (name, tax identification number, address) on the order form.

## §8 Delivery

1. The Seller delivers within the territory of the Republic of Poland, within the European Union and beyond its borders.
2. Delivery is carried out via courier companies [name of courier company/companies], and in the case of vehicles – by specialised transport (car transporter) or collection in person.
3. The order fulfilment time includes the time taken to prepare the Goods and the time taken for delivery by the carrier, and is specified for each item or in the order confirmation.
4. In the case of Goods imported to individual order from the USA, the delivery time may be extended; the Customer will be informed of this on a case-by-case basis either before or after placing the order.
5. The Customer is obliged to check the condition of the parcel upon receipt in the presence of the carrier. Should any damage to the parcel be found, it is recommended that a damage report be drawn up, as this will facilitate any subsequent claims procedure.

## §9 Right to withdraw from the Contract (applies to Consumers and Business Customers with consumer rights)

1. A Consumer and a PNPK who have entered into a distance contract may withdraw from it within **14 days** without giving any reason and without incurring any costs, except for the costs specified in paragraph 6 below.
2. The period for withdrawing from the contract begins on the day on which the Consumer takes possession of the Goods (or on which a third party designated by them does so).
3. To withdraw from the contract, the Consumer must submit an unambiguous notice of withdrawal to the Seller, e.g. by email to autoland@autoland.net.pl or in writing to the Seller’s registered office. To meet the deadline, it is sufficient to send the notice before the deadline expires.
4. The Seller shall, without delay and no later than 14 days from the date of receipt of the notice of withdrawal, refund the Consumer all payments made by them, including the costs of delivering the Goods (with the exception of any additional costs resulting from the Consumer’s choice of a delivery method other than the cheapest standard delivery method offered by the Seller).
5. The Seller shall refund the payment using the same method of payment as that used by the Consumer, unless the Consumer has expressly agreed to a different method of refund.
6. The Consumer shall bear the direct costs of returning the Goods, unless the Seller has agreed to bear them.
7. The Consumer shall be liable for any reduction in the value of the Goods resulting from their use in a manner exceeding that necessary to ascertain the nature, characteristics and functioning of the Goods.
8. **The right of withdrawal does not apply** to contracts where the subject matter of the supply is:
- non-prefabricated Goods, manufactured to the Consumer’s specifications or designed to meet their individual needs — this applies in particular to **car parts imported/ordered individually for a specific vehicle (VIN number) at the Customer’s request**,
- vehicles imported to the Customer’s individual order with specifications determined by them,
- Goods which, upon delivery, are, by their nature, inseparably combined with other items.
9. A model withdrawal form is set out in Appendix 1 to these Terms and Conditions (the use of this form is optional).

## §10 Warranty and complaints

1. The Seller is obliged to supply Goods free from defects and is liable to the Customer who is a Consumer or a PNPK under the warranty in accordance with the provisions of the Civil Code and the Consumer Rights Act.
2. **Second-hand goods** – in accordance with Article 568 § 1 of the Civil Code, when selling second-hand goods, the Seller’s liability under the warranty towards a Consumer may be reduced, but not to less than one year from the date of delivery of the Goods. Information regarding any reduction in the warranty period, as well as the technical condition, history and visible signs of wear and tear of a particular part, is provided in the description of the Goods prior to purchase.
3. A complaint may be lodged electronically (autoland@autoland.net.pl) or in writing to the Seller’s registered office, describing the defect in the Goods and the Customer’s request (repair, replacement, price reduction, or withdrawal from the contract).
4. It is recommended, though not mandatory, that the complaint includes: the Customer’s full name, the order number or proof of purchase, a detailed description of the defect and the date it occurred, as well as photographic evidence of the defect (where possible) and the VIN number of the vehicle for which the part was intended.
5. The Seller shall respond to the Consumer’s complaint within 14 calendar days of receiving a complete complaint form. Failure to respond within this period shall be deemed to constitute acceptance of the complaint as justified.
6. If the complaint is upheld, the costs of returning the defective Goods and resending Goods free from defects shall be borne by the Seller.
7. In the case of Customers who are neither Consumers nor PNPKs, liability under the warranty is excluded in accordance with Article 558 § 1 of the Civil Code.
8. Complaints regarding services provided electronically (the operation of the Shop) may be submitted to the Seller’s email address; the Seller shall consider them within 14 days.

## §11 Manufacturer’s warranty

1. Notwithstanding the Seller’s liability under the warranty, certain Goods (in particular new original parts) may be covered by a manufacturer’s or importer’s warranty.
2. Rights under the warranty must be exercised in accordance with the terms and conditions set out in the warranty certificate accompanying the Goods. The warranty for the Goods does not exclude, limit or suspend the Customer’s rights arising from the provisions on the warranty for defects in the goods sold.
3. The Seller is not a guarantor within the meaning of the Civil Code, unless expressly stated otherwise in the description of the Goods in question. Claims under the guarantee are to be made directly to the guarantor specified in the guarantee certificate, whilst the Seller shall, as far as possible, assist the Customer in this process.
4. As a general rule, second-hand goods **are not covered by the manufacturer’s guarantee** – their sale is subject to the warranty provisions described in §10.

## §12 Out-of-court complaint handling and redress

1. The consumer may make use of out-of-court complaint resolution procedures, including through: a permanent consumer arbitration court, the provincial inspector of the Trade Inspection Authority, or the district/municipal consumer ombudsman.
2. The consumer may also use the EU ODR online platform, available at: ec.europa.eu/consumers/odr.
3. Detailed information on out-of-court complaint resolution is available on the website of the Office of Competition and Consumer Protection (uokik.gov.pl).

## §13 Customers who are not Consumers (B2B)

1. The provisions of this paragraph apply to Customers who are neither Consumers nor Traders with consumer rights.
2. The Seller is entitled to withdraw from a Sales Contract concluded with such a Customer within 14 days of the date of its conclusion, without giving any reason.
3. The Seller’s liability under the warranty is excluded.
4. The Seller’s liability towards such a Customer, regardless of its legal basis, is limited to the value of the order placed, and the Seller shall not be liable for loss of profits.
5. Any disputes arising between the Seller and a Customer who is neither a Consumer nor a PNPK shall be referred to the court having jurisdiction over the Seller’s registered office.

## §14 Personal data

The rules governing the processing of Customers’ personal data, including the purposes and legal bases for processing, data retention periods and the rights to which Customers are entitled, are set out in aseparate **Privacy Policy**, available at: autolandparts.eu/policies/privacy-policy.

## §15 Provisions concerning international dispatch

1. For orders delivered outside the territory of the Republic of Poland, the Customer is obliged to familiarise themselves with the local customs and tax regulations in force in the country of delivery.
2. The Seller shall not be liable for any delays in delivery resulting from customs clearance, nor for any additional customs duties or taxes charged by the customs authorities of the recipient’s country.
3. Should the Customer refuse to accept a consignment for reasons attributable to them (e.g. refusal to pay customs duty), the costs of returning the consignment to the Seller shall be borne by the Customer.

## §16 Product Reviews

1. The Seller allows Customers who have purchased a particular Product to post reviews of that Product.
2. Reviews should be honest, truthful and relate solely to the purchased Product or the handling of the order. It is prohibited to post content that is unlawful, vulgar, infringes the personal rights of third parties or is unrelated to the subject of the review.
3. The Seller ensures that the reviews published are from Customers who have actually purchased the relevant Product from the Shop – verification is carried out by linking the review to the order number.
4. The Seller reserves the right to remove any review that breaches the provisions of paragraph 2, after first notifying the author of the review, where possible.

## §17 Newsletter

1. The Customer may voluntarily consent to receiving the Newsletter by providing their email address in the subscription form and confirming their subscription (double opt-in).
2. The newsletter is a free service provided for an indefinite period.
3. The Customer may unsubscribe from the Newsletter at any time by clicking the unsubscribe link included in every message or by sending a request to the Seller’s email address.

## §18 Promotions and discount codes

1. The Seller may organise periodic promotions and sales, and make discount codes available, subject to the terms and conditions set out in the separate terms and conditions for each promotion, as published in the Shop.
2. Unless otherwise stated in the terms and conditions of a particular promotion, discounts cannot be combined.
3. Promotional prices are binding on the Seller only for the duration of the promotion or whilst stocks covered by the promotion last.

## §19 Force majeure

The Seller shall not be liable for any failure to perform or improper performance of obligations arising from the Sales Contract if this is caused by circumstances constituting force majeure (including, but not limited to, natural disasters, acts of war, states of emergency, strikes, decisions by public authorities, interruptions to the supply of electricity or telecommunications services, or significant delays in international transport beyond the Seller’s control).

## §20 Intellectual property

1. All materials published on the Shop, including logos, photographs, descriptions of Goods, graphic elements and the website layout, are subject to the copyright of the Seller or of entities with which the Seller has concluded relevant agreements, and are protected by law.
2. Copying, distributing or otherwise using these materials without the Seller’s written consent is prohibited, except for use within the scope of permitted personal use.

## §21 Final Provisions

1. The Seller reserves the right to amend these Terms and Conditions for valid reasons, in particular changes in legislation, changes to payment and delivery methods, and changes to the scope of the Shop’s activities.
2. Amendments to the Terms and Conditions shall not affect Sales Agreements concluded prior to the amendments coming into force.
3. Customers with an Account will be notified of any changes to the Terms and Conditions by email at least 7 days in advance.
4. The Terms and Conditions shall come into force on the date of their publication on the Shop’s website.

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### Appendix 1 – Model withdrawal form

*(this form should be completed and returned only if you wish to withdraw from the contract)*

- Addressee: Autoland Grzegorz Broniecki, ul. Wał Miedzeszyński 41B, 04-987 Warsaw, email: autoland@autoland.net.pl
- I/We(*) hereby give notice(*) of my/our withdrawal from the contract for the sale of the following goods: ...........................
- Date of conclusion of the contract/receipt of the goods: ...........................
- Name and surname of the consumer(s): ...........................
- Address of the Consumer(s): ...........................
- Signature of the consumer(s) (only if the form is submitted in paper form): ...........................
- Date: ...........................

*(*) delete as appropriate*